Platform
Everything your POS doesn't tell you
Sovvrn sits on top of your existing systems and adds the intelligence layer that turns raw data into coached decisions. Here is a full walkthrough of every capability.
Your operational nerve center
Command Center
A three-panel intelligence hub that surfaces the signals that matter right now. The left panel shows your signal queue — anomalies, opportunities, and risks ranked by impact. The center panel delivers AI analysis for the selected signal. The right panel shows recommended actions.
- Signals auto-expire after 48 hours so the queue stays current
- Flag signals for follow-up or dismiss them with a reason
- AI analysis traces every signal to root causes, not just symptoms
- Drill deeper into any signal with one click to see supporting data
Conversational intelligence for operators
AI Coaching
Your AI coach understands your specific business data — not generic restaurant advice. Ask a question in plain English and get a specific, data-backed answer. "Why did my Midvale location's labor cost spike this week?" gets a real answer with the invoice, the shift, and the manager responsible.
- Natural language questions about any location, any metric
- Dig Deeper: one-click follow-up that traces problems to root causes
- Proactive recommendations based on trends the AI detects
- Context-aware — understands your brands, your locations, your benchmarks
Cross-location performance at a glance
Location Intelligence
See every location on one screen with MTD performance data, prior-period benchmarking, sparkline trends, and health scores. Instantly spot which location is the outlier — in which direction, and why.
- MTD revenue, prime cost, labor, and covers per location
- vs. prior period pacing with projected end-of-month
- Health scores that weight multiple KPIs into a single signal
- Sortable, filterable, and drillable to any individual location
Real-time prime cost tracking
Cost Intelligence
Track prime cost, food cost, and labor cost with MTD rolling analysis and projected end-of-month numbers. When costs spike, the AI tells you why — which invoice, which shift, which line item.
- Real-time cost tracking with daily and weekly granularity
- Projected end-of-month based on current run rate
- AI analysis of cost variance — not just "costs went up" but "why"
- Benchmark against network averages across your portfolio
Daily intelligence delivered to your phone
Morning Briefing
Every morning you get a summary of yesterday's performance across all locations. Top performers, underperformers, cost alerts, and recommended focus areas — delivered via SMS, email, or Slack before your first location visit.
- Customizable delivery time and channel (SMS, email, Slack)
- Includes revenue, covers, prime cost, and standout signals
- Reply to the SMS to ask follow-up questions via AI coach
- Separate briefings per brand for portfolio operators
An AI phone agent for every location
Voice AI
Sovvrn Voice AI answers calls, takes orders, books reservations, handles FAQs, and captures leads — 24 hours a day, 7 days a week. Built on Vapi, Twilio, and ElevenLabs with natural-sounding voices trained on restaurant conversations.
- Answers within 2 rings — no hold music, no voicemail
- Handles order-taking with full menu understanding
- Captures catering leads and forwards to the right manager
- Call transcripts and analytics in your Sovvrn dashboard
AI-powered reputation management
Review Intelligence
Monitor Google, Yelp, and Facebook reviews across every location from one screen. AI generates response drafts, tracks sentiment trends, and flags locations with declining review velocity before it becomes a pattern.
- Aggregated review dashboard with location-by-location breakdown
- AI-generated response drafts that match your brand voice
- Sentiment analysis and trend detection per location
- Alerts when review velocity drops or negative sentiment spikes
Multi-brand, multi-unit visibility
Portfolio Support
Portfolio operators running multiple brands get a unified view. Toggle between brands, see aggregated portfolio metrics, or drill into any single brand or location. The AI understands the differences between your brands — different KPI targets, different cost structures, different benchmarks.
- Brand-level dashboards with brand-specific KPI targets
- Portfolio-wide aggregation for investor reporting
- Cross-brand benchmarking to identify best practices
- Role-based access so brand GMs see only their brand
Integrations
Connects to the systems you already use
Sovvrn reads from your POS, labor tools, review platforms, and accounting software. If your system has an API, we can connect to it.
Platform questions
Ready to see the full platform?
Book a 20-minute demo and we will walk you through every capability with your actual use case in mind.